The Knight Residence News
The Knight Residence, Now part of Mansley Group Holdings Ltd
I am delighted to inform you that The Knight Residence has become part of a small chain of boutique luxury serviced apartments. This follows the acquisition of our parent company C & J Knight Ltd by Mansley Group Holdings Ltd.
All properties in the chain are serviced apartments of character where excellent housekeeping standards are complemented by a high level of attention to detail and superior customer service.
The group comprises:
- 44 Curzon Street by Mansley Serviced Apartments, Mayfair, London
- No. 1 The Mansions by Mansley Serviced Apartments, Kensington, London
- The Knight Residence by Mansley Serviced Apartments, Edinburgh
- 103 By the Bridge by Mansley Serviced Apartments, Inverness
Our company and VAT registration numbers remain unchanged but our registered office has changed to 67 Crossgate, Cupar, Fife, KY15 5AS and our Board of Directors is made up as follows: Sir Richard Rowley Bt & Margaret Ann Fletcher
Over the next few months there may be some changes to our policies and procedures in order for all suppliers throughout the group to be treated equally. We shall also be exploring opportunities for suppliers to contract with us at group level.
Thank you for your continued service.
2014 Best of +VIP Access
The Knight Residence is delighted to have been selected as one of Expedia's "Best of +VIP Access" hotels for 2014. This honour was only given to the top 300 +VIP Access within Expedia's global collection based on feedback from Expedia Gold Members.
This three minute film combines stunning footage of the city’s iconic skyline with a whirlwind tour de force of Edinburgh’s state of the art conference facilities and diverse accommodation offering.
Arriving into Edinburgh Airport at dawn, the film captures the energy and vibrancy of Edinburgh in a day. Highlighting not only the practical essentials for conference organisers, but interweaving a snapshot of the unique delegate experience Edinburgh has to offer from the cultural pull of its Festivals and Military Tattoo to its many restaurants, bars and attractions. Edinburgh’s legacy and reputation as a centre of excellence in science, enterprise and finance, is also reinforced, with footage filmed in the innovative research facilities at the University of Edinburgh and bioQuarter, as well as the international headquarters of leading businesses such as Skyscanner and Green Investment Bank.
Thanks Expedia for giving us this honour again!
For the seventh year running, Expedia® has named The Knight Residence among the top-ranked hotels on this year’s Expedia Insiders’ Select™ list. The Insiders’ Select list formally recognizes individual hotels worldwide that consistently deliver excellent service, a great overall experience and a notable value. The full list represents only 650 of Expedia’s top-ranked hotels selected from the more than 290,000 properties offered by Expedia®, the world’s largest online travel company.
The 2014 Expedia Insiders’ Select™ list is compiled based on nearly 2 million annual Guest Reviews collected by Expedia, combined with a value rating and the local market expertise of more than 500 Expedia employees in local markets worldwide, resulting in an easy-to-browse list that provides travellers with a powerful way to find the perfect hotel using the trusted insight of other travellers like them. The list showcases the diverse selection of travel destinations and hotel properties.
Achieving such an award is a testament to The Knight Residence’s ongoing commitment to excellence.
Hotel of the Year Awards 2014
We are delighted to say our very own Kevin Drummond, Deputy General Manager was announced the 2014 Deputy Manager of the Year at the 11th Annual Scottish Hotel of the Year awards.
The Knight Residence once again was awarded the "Serviced Apartments - Service Excellence Award", for the third year in sucession.
Many of the team were there to celebrate these sucesses at the glittering awards bash.
Thanks to all of you who posted positive reviews over the last year and thanks to the Judges and organisers of the Hotel Awards scheme for all their hard work.
A special welcome to guests from China
March - 2014
The Knight Residence is proud to announce that is has become one of the first 100 companies across the UK to be awarded a Chartermark from VisitBritain declaring it is fit to welcome Chinese visitors.
We have introduced a series of initiatives aimed at making Chinese guests’ visits to Scotland easier. These include a welcome letter and information sheets in Mandarin, with access to translation and interpreter services.
In addition to our always comprehensive amenities, rooms for Chinese guests have Chinese branded tea, soft drinks and dry noodles and disposable chopsticks. The information sheets cover the locations of the nearest recommended Chinese restaurants and supermarket, a guide to nearby shopping, travel directions, and details of the closest HSBC bank.
Not a year to stay at home!
Scotland has never experienced a year like it.
More world class events are taking place here than ever before so it’s an even better time to take time off and enjoy the thrills.
Scotland is hosting the Commonwealth Games from 23 July to 3 August. Most of the events are centred on Glasgow - trains run every quarter of an hour between there and Edinburgh, taking just 50 minutes - but the diving events are being held in the capital.
From 23-28 September golf’s biggest event, the Ryder Cup clash between the USA and Europe, will be played at Gleneagles in Perthshire, an hour’s drive from Edinburgh. It will be the first time in more than four decades that the Cup has been staged in Scotland.
And throughout 2014 there will be a series of co-ordinated events throughout the nation, collectively known as The Homecoming, to celebrate Scotland’s history, culture, natural heritage, crafts, and food and drink.
The Knight Residence Named As Best In Scotland
The Knight Residence, the luxury apartments complex in Edinburgh recently named Britain’s best hotel, has won another award after being included in a list of 13 “outstanding properties’” across the UK.
Internet comparison site HotelsCombined listed The Knight Residence in its inaugural UK Stellar Stays Awards. It is the only one selected from Scotland. Of the others, eight are in London, three are in Cumbria and one is in Liverpool.
It described the 13 as “a group of outstanding hotels judged on a strict set of criteria … with a significant community or environmental program and which have received at least three major industry awards in the past year.
Ratings on HotelsCombined, which searches two million hotel deals in over 120,000 destinations worldwide a year, are aggregated from over 27 million reviews from multiple travel and review sites.
The Knight Residence, located near Edinburgh Castle, was ranked no. 9 in the world and took the top spot in the UK in Expedia’s 2013 Global Insider Select list of 650 hotels, drawn up after study of half a million independent guest reviews. Expedia is the world’s largest online travel agency.
General Manager Colin Stone commented: “Guests are the best judges of whether or not a hotel has performed well. We’re very pleased to have been rated so highly among some of the UK’s finest properties.”
Serviced Apartments Win Theatre Performers’ Applause
At night they’re in the heat of spotlights in roles as varied as kung fu exponents and fairy tale characters.
Before and afterwards, stage performers chill out in serviced apartments which are increasingly being preferred to hotels by the worlds of dance and theatre.
The Knight Residence is well used to the special demands of some of Edinburgh’s most dramatic and colourful visitors.
For several weeks a year it is a home-from-home haven for performers from dance and theatre companies from around the world. Although it is a complex of 28 serviced apartments, The Knight Residence was named the UK’s best hotel and 9th best in the world in 2013 by the world’s biggest online travel agency, Expedia, based on half-a-million anonymous guest reviews.
“Serviced apartments give them extra space,” said Heather Knight of The Dance Consortium which has been booking international contemporary dance groups into The Knight Residence for several years, usually for shows at the Festival Theatre, a 10 minutes walk away.
She added: “The performers also often enjoy cooking and it’s cheaper for them to eat in the apartment rather than go out to restaurants each night.
They also tend to get on well with each other so they like to socialise by visiting colleagues’ apartments.”
“Companies who are on tour particularly like having their own living space and kitchen, “ added Jennifer Cummins, Projects Director of Edinburgh’s Imaginate children’s festival which runs for a week each May. “In a hotel you always know you’re in a hotel and may not want to return there to relax in the afternoons.”
Other theatrical companies which have used The Knight Residence include the Batsheva Ensemble (younger branch of Israel’s highly acclaimed contemporary dance company), hiphop dance theatre group Breakin Convention, Buddhist monks whose Sutra shows include displays of kung fu and tai chi martial arts, Danza Contemporanea de Cuba, and performers from Edinburgh’s Storytelling Festival.
Like good dancers, the apartments’ timing must be spot on as artistes’ body clocks can have a different rhythm - and like good dancers they have to be flexible as well.
Hotels New Charging System Will Boost Guests On The Move
Guests at a top Edinburgh apartment-hotel who drive electric vehicles can now charge them on the premises. The Knight Residence in Lauriston Street near Edinburgh Castle, a multi award-winning complex of 28 luxury serviced apartments, has activated its Electric Vehicle (EV) Charging Station, donated by Zero Carbon World. Visitors with a plug-in vehicle can now recharge it while staying overnight.
Kevin Drummond of The Knight Residence commented: ‘We are very pleased to be supporting electric car drivers by installing a Zero Carbon World Charging Station. It is a great feeling to know we are now a part of a national network of locations offering reliable charging to drivers.”
For the past four years in succession The Knight Residence has been rated in the top 500 of more than 130,000 establishments judged by guests reviewing for Expedia, the world’s largest online travel company. It has also regularly won customer care categories at the Scottish Hotel Awards and last year was voted Scotland’s Best Employer in Hospitality.
Zero Carbon World donates Charging Stations to the hotel and leisure industry to support the development of a national charging infrastructure and encourage adoption of electric vehicles. The Station donated to The Knight Residence is a simple, robust and reliable device which can add up to 30 miles of range per hour.
“There are no restrictions to use ZeroNet,'”said Kevin Sharpe, Founder and Patron of Zero Carbon World. “You don’t have to be a member, subscribe, pay in advance or use a smart card to access electricity. Wherever EV drivers are, they can recharge while eating, sleeping, working or simply relaxing. “
Free Spirits To Get Self-Service Whisky Tours
One of Scotland’s top apartment-hotels is helping visitors to Edinburgh get into the spirit of Scotland by running whisky tours.
The multi award-winning Knight Residence, a complex of 28 luxury self-catering apartments in the centre of the capital, has launched a customised service which takes guests to distilleries in Perthshire and East Lothian, and the Scotch Whisky Experience (SWE) attraction near Edinburgh Castle.
Guests will be driven on day tours to their choice of distilleries and visitor centres in Crieff, Pitlochry, Blair Atholl and Pencaitland, stopping for lunch en route. The SWE, which holds one of the world’s largest selection of whiskies, is a few minutes away from The Knight Residence. The price will depend on the number of people in the group and the type of transport provided.
Colin Stone, General Manager of The Knight Residence, commented: “Many visitors to Edinburgh are keen to have a taste of what the Scotch whisky industry is all about. We’re helping them do this the easy way.”
The Knight Residence has regularly been voted among the top 500 hotels in the world by guests reviewing for global travel firm Expedia, and has won the Service Excellence category for serviced apartments in the Scottish Hotel Awards for the past two years in succession. In 2012 it was awarded the title of Scotland’s “Best Employer in Hospitality.”
For more details call 0131-622 8120 or email email@example.com.
Best Employer In Hospitality 2012 Scotland
At a glittering awards ceremony hosted by Stephen Jardine, The Knight Residence received the top award as the Best Employer in Hospitality 2012 Scotland.The accolade was well received at last night’s awards held at the unique Prestonfield Edinburgh. It is clear that The Knight Residence’s philosophy rings true; “efficient, unobtrusive, helpful and friendly; each member of our team is there simply to provide you with the very best in Scottish hospitality
...”Mr Colin Stone, General Manager, The Knight Residence commented on the award and said;“I’m absolutely delighted to win, it’s a really great accolade to add to our set of awards and be recognised for being a Best Employer. It means that we’re working well with our team and therefore delivering a good experience to our guests. We work hard to engage with the team and develop them wherever possible. Good communication with our staff is key and they are more than just employees, they all take ownership of their roles.”The team from The Knight Residence were delighted to add the award to their collection, including this year’s Best Small Independent Hotel Employer.
The 2012 Best Employers in Hospitality Awards, hosted by hospitality recruitment specialist Caterer.com, saw winners across 12 different award categories, a ranking of the top 30 employers in Scotland and an overall winner.Based on the opinions of over 1,000 employees working for the companies that entered, the results were gathered using an employee engagement survey designed by talent specialists, Learnpurple. The results were based solely on the responses from employees and thus offer an unbiased view based on true employee perceptions. The awards were also kindly sponsored by industry supporters ScotHot and Launchpad Recruits.The Winners of The Best Employer in Hospitality Awards, Scotland 2012 are:
Number 41 In The World
June - 2012
A luxury serviced apartment complex in Edinburgh is one of only four hotels in the UK included in the top 100 compiled by the world’s largest online travel agency.
The Knight Residence, near Edinburgh Castle, is ranked at no. 41 in the 2012 Expedia Insider Select list, drawn up after study of half a million independent guest reviews.
The 650 ‘must visit’ hotels in the list are situated in 295 cities in 74 countries around the world - but only four of the top 100 are in the UK and only two are located in Scotland. It is the fifth year in succession that The Knight Residence has featured in the list.
“It’s a remarkable achievement to have been named one of best hotels in the world and a tribute to the consistency of our customer service,” said General Manager Colin Stone. “One factor in our favour is that we offer more space than a conventional hotel which is particularly attractive to business travellers and people with young families.”
He added: “Edinburgh itself remains one of the great tourist hotspots and business centres in Europe and we are lucky to have a splendid location right in the heart of the city.”
Expedia quoted Knight Residence guest Helen from Eastbourne as reporting:
“All aspects of the apartment were very impressive and the team had thought of everything to make this a real home from home. We were given advice and help about activities and even able to purchase attraction tickets from reception.”
The Knight Residence, in Lauriston Street, has 28 one, two and three bedroom apartments. It has no restaurant of its own but breakfast packs and daily housekeeping essentials are provided.
The Knight Residence Is Tops For Customer Service
The Knight Residence has the best customer service in Scotland’s serviced apartments sector, according to judges of the Scottish Hotel Awards. As well as being rated tops for customer service the 28 apartment complex in central Edinburgh took Gold Medals for Hospitality, Management, Business Performance and Housekeeping at the Awards, presented in front of 450 guests at a black tie event at Glasgow’s Thistle Hotel.The Hospitality Medal went to Deputy Manager Christopher Michaels, the Management medal to Assistant Manager Kevin Drummond (pictured), and Head Housekeeper Maureen McCulloch won a Superstar Housekeeper Gold Medal, while General Manager Colin Stone collected a Business Performance award.
“Our team pulls out all the stops to look after guests from the moment they book until the moment they leave. That’s why so many return time after time,” said Colin.
The Knight Residence also took the Customer Care Award for Serviced Apartments and two other awards in the Scottish Hotel Awards in 2011. For the past four years in succession it has been voted among the top 500 accommodation places in the world by guests reviewing for travel specialist Expedia.