The Rental Contract is between C&J Knight Ltd t/a The Knight Residence (the Company) and you the customer (the Guest).
These Terms and Booking Conditions are available on the website and can be issued on request with the Confirmation Invoice. The making of a booking will form an agreement on these Terms and Conditions (the 'Agreement') between the Guest and the Company for the rental of the property described in the Confirmation Invoice or as otherwise agreed in writing by The Company and the Guest (the 'Accommodation').
The Company permits the Guest to occupy the Accommodation for the period shown in the Confirmation Invoice (the 'Stay') together with the use of the furniture, fixtures and effects. It excludes any rights of tenancy.
The Guest will be responsible for all payments and for any damage whether caused by the Guest or his or her party.
References to 'party' in these Terms and Conditions will include the Guest's family, servants, or guests. The Guest agrees to make his or her party aware of these terms and conditions.
The Confirmation Invoice will show the price at the time of booking. The price is set at the time of booking and shall not change. Prices may vary for the same apartments for that period (special offers, price increases or decreases and last minute deals etc), however these do not affect the agreed price of the Confirmation Invoice or any aspects of the Agreement. Should the Guest choose not to continue with their booking, the guest may cancel as per the Cancellation conditions.
Reservations must be confirmed with a valid Credit Card at the point of booking.
Advance Purchase Rate - Cancellations can be made up to 4.00pm on the day prior to the day of arrival however will incur one night stay cancellation charge.
Pay at Hotel Rate - Cancellations can be made up to 4.00pm on the day prior to the day of arrival however will incur an administration charge of £25 per Apartment.
Cancellations made after 4.00pm on the day prior to the day of arrival, will be charged for 1 nights accommodation.
All bookings and cancellations should be confirmed in writing. We reserve the right to vary terms at all times.
Residents wishing to depart before the end of their reservation must give notice prior to 4.00pm proceeding the day of departure. Later notification will result in a charge of one night's accommodation.
Apartments will be held until 6.00pm unless arrangements for late arrival have been made.
Check in time is 2.30pm and we respectfully request that you depart by 11.00am on the day of departure.
Right to Refuse/Alter
The Company reserves the right to refuse any reservation.
The Company reserves the right to cancel or alter arrangements made for the Guest whether before or during the relevant visit in any circumstance which arises from or is attributable to acts, events, omissions or accidents beyond the reasonable control of the Company.
If a booking has to be cancelled by the Company, it will take reasonable steps to offer an alternative booking. If the Company is not able to offer such an alternative or the Guest does not accept the alternative offered accommodation the Company will return to the Guest the relevant proportion of the money paid by the Guest in respect of the Accommodation and will not otherwise be liable for any loss caused by cancellation or alteration if it arises out of circumstances beyond its control.
Guest Accommodation Limitation
Occupation must be limited to the maximum number of persons agreed and paid for as stated in the confirmation.
Loss of Guest Property
Except as indicated below, the Company cannot be held responsible for loss or damage to any belongings, or for injury sustained by the Guest or members of his or her party during their Stay at the Accommodation.
The Company excludes liability for loss or damage to any belongings, or for death or injury sustained to the Guest or members of his or her party during their Stay at the Accommodation except to the extent that such injury or loss or damage to any belongings is caused by the negligence or default or breach of the Company.
The Guest shall be liable for and indemnify the Company against any liabilities, damages, claims, costs, losses (whether direct or indirect and including loss of profits) and expenses incurred or paid by the Company arising from the Guest's use or occupation of the Accommodation which arise from any breach by the Guest of his or her obligations under the Agreement or from any negligence or wilful default of the Guest and/or the Guest's party.
Left Property will be kept on-site for a period of three (3) months after which time if it has not been claimed will be given to Charity or recycled. We are happy to arrange for the return of lost property. Our charge for this service is £10 to cover packaging and administration. A variety of deilvery options are available depending on the value of the item(s) and the required delivery date.
No domestic pets are allowed - guide dogs for the blind and hearing dogs for profoundly deaf people are accepted.
Bookings that include dogs are done so on the understanding that all flea, worming treatments and vaccinations are up to date and on the condition that they are not allowed on the furniture, and especially the beds, nor left unattended in the accommodation. There must be no evidence that a pet has been at the property upon departure.
Right of Entry
The Company reserves the right to enter the Accommodation at any reasonable time for reasonable cause. This includes the undertaking of unforeseen (internal and external) remedial repairs together with any annual external re-decoration for which access to the inside of the Accommodation may be required. External windows and doors may be opened during this process.
The Guest undertakes to keep the Accommodation and all the furniture, fixtures and effects in the same state of repair and condition as at the commencement of the Stay (reasonable wear and tear excepted) and shall pay to the Company the value of any part of the Accommodation, furniture, fixtures, fittings and effects so destroyed or damaged as to be incapable of being restored to its previous condition. Breakages and damage must be reported as soon as possible.
Guests using our Broadband Internet access do so subject to a fair use policy and within the bounds of
The Guest must allow the Company to enter the Accommodation to inspect the state of it, given reasonable notice, with the exception of an emergency when immediate access must be granted.
The Guest must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry out any act that may be a nuisance or annoyance to the owner or the Company or to any neighbours.
The Guest and his or her party must comply with any reasonable regulations relating to the Accommodation of which the Guest has written notice. Such regulations will be found in the welcome folder in the Accommodation, typical examples would include any local conditions regarding parking, waste disposal, recycling etc.
Smoking is not permitted in any part of the Accommodation and the Guest and any member of his or her party undertakes not to smoke inside the Accommodation. A fee of £150 will be added to your account should smoking take place in the Accommodation.
The Guest agrees to ensure that the Accommodation is left reasonably clean and tidy. The Guest agrees to pay an additional reasonable charge to cover the expense of additional, unusual cleaning required because the Guest fails to comply with this clause.
The Accommodation shall be for family use only and by exception some social-groups (friends etc.). The Accommodation shall not be used for youth groups or other groups or student parties.
The maximum occupancy of the Accommodation shall not be exceeded. If the Guest wishes to hold any function or celebrations exceeding this limit it must first obtain the written permission of the Company.
All properties can be booked well in advance. It is advisable to book early to avoid disappointment, particularly over school holiday periods, major events and public holidays.
Every reasonable care will be taken to ensure that the Accommodation is presented to Guests to a high standard.
Should the Guest find on arrival that there is a problem, or cause for complaint, the Guest should immediately contact the Company's representative. Reasonable steps will then be taken to assist the Guest. The Company will not normally make any refunds in respect of complaints made after the Guest's departure from the Accommodation if the Guest did not make the complaint or the problem known during the Stay. If the Guest wishes to comment on his or her stay a comment form may be completed and left in the Accommodation via the guest questionnaire, or alternatively emailed to the Company directly. All complaints made after the Guest's departure must be made in writing and emailed to the Company and received no later than 14 days after the date of departure.
Arrival and Departure Times
Adherence to the arrival and departure times forms part of the Agreement and any Stay that extends over this period will be subject to a charge being made for additional days. Arrival time is after 2.30pm on the first day of the Stay and Departure time is before 11 .00am on the last day of the Stay or as advised separately by the Company. Early arrivals and late departures can be arranged, but these are a paid service and must be arranged and paid for at the time of the booking. No last minute amendments to these times can be made.
The Guest will be issued with a set(s) of keys to the Accommodation on the first day of the Stay and the Guest must return them on the last day of the Stay or the date of departure, if earlier. Failure to do so will incur the cost of a replacement set(s) and/or the replacement of the lock(s) if required. If during recovery of keys, the Guest posts them back, the Guest must inform the Company and post them using a secure registered post to ensure safe receipt.
Right to Evict
The Company or Owner and /or its agents reserves the right to ask the Guest and his or her party to leave the property (without compensation being payable to the Guest or any member of his or her party) if this is deemed necessary by the Company and / or its agents where if there is a serious breach by the Guest of the Agreement or their behaviour is such as to endanger the safety of the property or staff. If any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed we shall give the Guest an opportunity to rectify the breach and failure to do so shall entitle the Company or agents to terminate the agreement.
Acceptance of accommodation signifies acceptance of the above terms and conditions.